An AI-based agent service to automate processes, optimize customer service, and strengthen business competitiveness. This is the goal of the new service launched by the Barcelona startup Hike & Foxter, with which it expects to bill one million euros this year.
The company, which acts as a technological innovation consultant and provides business solutions, aims to achieve this goal by focusing the deployment of its new service internationally, especially in Europe and Latin America, as well as in the Middle East and Africa.
These new agents launched by the company, powered by AI, combine advanced technologies such as natural language processing, machine learning, and data analysis. With these tools, they are capable of proposing personalized solutions to user companies, adapted to their characteristics and size.
Thus, the new service from the Barcelona consultancy allows reducing the time invested in repetitive tasks, which optimizes resources and allows teams to focus on strategic activities. In addition, it improves the customer experience with tailored responses, and adjusts to the needs of companies, from SMEs to large corporations.
Through this tool, the company aspires for "AI agents to be the engine that drives the digital transformation of companies and allows them to maintain a sustainable competitive advantage," defended Hike & Foxter co-CEO Eric Morera. "We are convinced that artificial intelligence is not only the future, but the present of innovation," he claimed.
"Our purpose is to democratize artificial intelligence and make it accessible to companies of any size," added the executive of the consultancy, born in 2023 from the merger of the companies Hike, founded in 2016 and specialized in analytics and digital presence, and Foster, which since 2019 offers consulting and technology implementation services to optimize marketing, sales, and customer service processes.
With the new service, the company seeks to position itself as a benchmark in the implementation of advanced solutions that respond to the demands of companies committed to digitalization.